Tapılan ümumi test sayı : 2961

The ....... of technology in the office increases the average work day in the US by over an hour and a half.
A) disuse
B) overuse
C) reuse
D) misuse
Merchantability warrants that the item will ....... up to reasonable expectations of the purchaser.
A) live
B) level
C) grow
D) seem
A warranty of ....... for purpose assures the purchaser that the item will perform properly the function for which it was designed.
A) design
B) fitness
C) strength
D) ability
Clear ....... is an affirmation that the product has not been stolen and is not otherwise illegal.
A) byline
B) title
C) headline
D) caption
Any respectable manufacturer will ....... an implied warranty.
A) receive
B) suspect
C) honor
D) discard
An implied warranty is legally in effect even if it is not in ....... form.
A) written
B) spoken
C) outline
D) stated
The use of warranties gradually developed as part of the ....... process between sellers and customers.
A) regaining
B) ingratiating
C) bargaining
D) gaining
Many retailers view warranties as a ....... technique.
A) promotional
B) preferable
C) procedural
D) professional
Unfortunately, shoppers do not usually pay attention to the ....... until a problem with the purchase arises.
A) damage
B) coverage
C) leverage
D) overage
The purchaser must be given the ....... to see the warranty before s/he makes the purchase.
A) invoice
B) return
C) paper
D) opportunity
One definition of a warranty is that it is a promise of ....... which is given by the seller or the manufacturer to the purchaser.
A) quality
B) qualification
C) quantification
D) quantity
....... business is gained by the company that gives the customer what s/he wants.
A) Reform
B) Replacement
C) Regard
D) Repeat
Customers should be offered more value through complementary products and services at the ....... of sale.
A) counter
B) point
C) area
D) bill
Sharing news, information and offers with customers increases their ....... of repurchase.
A) affiliation
B) frequency
C) notification
D) number
It can be the ....... of a business to expect regular customers to purchase standard quantities without being solicited to buy more.
A) unravelling
B) undoing
C) undersizing
D) untying
Established customers are seldom asked whether they are interested in more or new products or services; they are all too often taken for ........
A) gifts
B) granted
C) given
D) granite
One thing that managers can do to increase their business is to reward existing customers for ....... new ones.
A) referring
B) returning
C) renewing
D) replying
The primary goal of a such a strategy is to present sales staff with prospects to ....... into paying customers.
A) convert
B) connive
C) convey
D) connect
Fundamental marketing strategy is to create prospective customers who are ready, ....... and able to buy.
A) flocking
B) steady
C) wealthy
D) willing
Losses are usually suffered if inexperienced sales staff are given the task of ....... a marketing scheme.
A) implementing
B) exaggerating
C) tooling
D) engineering
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