Tapılan ümumi test sayı : 2961

The ....... of technology in the office increases the average work day in the US by over an hour and a half.
A) overuse
B) misuse
C) reuse
D) disuse
Merchantability warrants that the item will ....... up to reasonable expectations of the purchaser.
A) seem
B) grow
C) live
D) level
A warranty of ....... for purpose assures the purchaser that the item will perform properly the function for which it was designed.
A) fitness
B) strength
C) ability
D) design
Clear ....... is an affirmation that the product has not been stolen and is not otherwise illegal.
A) byline
B) headline
C) title
D) caption
Any respectable manufacturer will ....... an implied warranty.
A) honor
B) discard
C) receive
D) suspect
An implied warranty is legally in effect even if it is not in ....... form.
A) written
B) outline
C) stated
D) spoken
The use of warranties gradually developed as part of the ....... process between sellers and customers.
A) ingratiating
B) gaining
C) bargaining
D) regaining
Many retailers view warranties as a ....... technique.
A) preferable
B) professional
C) promotional
D) procedural
Unfortunately, shoppers do not usually pay attention to the ....... until a problem with the purchase arises.
A) leverage
B) coverage
C) damage
D) overage
The purchaser must be given the ....... to see the warranty before s/he makes the purchase.
A) opportunity
B) return
C) paper
D) invoice
One definition of a warranty is that it is a promise of ....... which is given by the seller or the manufacturer to the purchaser.
A) quality
B) quantity
C) qualification
D) quantification
....... business is gained by the company that gives the customer what s/he wants.
A) Regard
B) Reform
C) Repeat
D) Replacement
Customers should be offered more value through complementary products and services at the ....... of sale.
A) counter
B) area
C) bill
D) point
Sharing news, information and offers with customers increases their ....... of repurchase.
A) affiliation
B) notification
C) frequency
D) number
It can be the ....... of a business to expect regular customers to purchase standard quantities without being solicited to buy more.
A) unravelling
B) undoing
C) untying
D) undersizing
Established customers are seldom asked whether they are interested in more or new products or services; they are all too often taken for ........
A) granite
B) given
C) granted
D) gifts
One thing that managers can do to increase their business is to reward existing customers for ....... new ones.
A) returning
B) referring
C) replying
D) renewing
The primary goal of a such a strategy is to present sales staff with prospects to ....... into paying customers.
A) convey
B) connive
C) convert
D) connect
Fundamental marketing strategy is to create prospective customers who are ready, ....... and able to buy.
A) steady
B) wealthy
C) flocking
D) willing
Losses are usually suffered if inexperienced sales staff are given the task of ....... a marketing scheme.
A) exaggerating
B) tooling
C) implementing
D) engineering
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